Heterix
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Frequently asked questions
1
Can you do custom order?

Yes, we do offer custom order on some of our products, we can do personalized initials, customized colors, design and packaging. 

2
Do you ship internationally?

Yes, we do ship internationally! but we do not have a standard shipping cost; instead, we charge exactly what it costs us to ship, to do this you need to share your shipping details in order for us to determine the cheapest shipping fee.

3
Do I need to do anything to treat the leather when it arrives?

Since our leather is mostly made from Full Grain and Pull-up leather, It should be cleaned and conditioned regularly, which can prevent dirt and stains from building up and keep the leather hydrated. We generally recommend cleaning the leather as needed and conditioning every six months, allowing the leather to dry completely at both stages. Be sure to store your leather in a dry area, away from sunlight or drying elements like heat. 

4
What is ''Full Grain'' Leather?

Full grain leather is the strongest and most durable leathers available. It is real leather and the unique texture and natural imperfections from the cow's life have not been sanded, cut or shaved off. Full grain leather is SIX times stronger than buffed, upholstery, or 'genuine leather'. Rather than wearing out, full grain leather will naturally condition with use, developing a much sought-after patina and unique character over time. 

5
Pull-Up Leather VS PU Leather (Polyurethane)

When you buy pull-up leather in a store, just skip the label “PU” that is given to fully artificial leather types. Waxed hides like pull-up have a pigmented finish, the surface of which is protected with special grease products. Pull-ups are not completely artificial. Yes, the first top layer is polyurethane, but there is a natural base.

Unlike full artificial leather materials, pull-ups look waxed and greasy. The artificial coating allows you to create leather in a variety of colors without losing the quality of genuine leatherpull-up continues to “breathe” and it is resistant to deformation. pull-ups are very resistant to abrasion, stretching and low temperatures. Artificial leather types do not have all these advantages because they are fully made of synthetic components.